“Our efficiency and attention to detail mean that the payment processes at the customers’ end can run smoothly too.”Īnother important aspect of sustainability that Debbie contributes to in her work is social sustainability, since she is responsible for payroll. “Our processes also ensure that customers are invoiced on time, that invoices are sent to the correct contact and that the order numbers and prices stipulated are correct,” she adds. “Concentric’s customers are big companies that generally pay according to a timetable, usually on time, but when queries arise, I’m the one who follows them up with my colleagues in the sales, quality and logistics departments,” she says.ĭebbie applies standardised processes to address any queries, which means that customers can rest assured that their questions will be handled promptly and professionally. “Our processes are regularly audited for external certifications such as ISO accreditations from British Standards and we are recognised for business excellence awards through EFQM where sustainability is an important criterion for success,” she explains.Âĭebbie’s role is closely integrated into the business, with many contact points. Concentric has clear processes and procedures drawn up to show how we work across the business and Finance is no exception, according to Debbie.
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